Frequently asked questions

SamLab is offline-first diagnostic lab management software (a lab ERP / LIS) for Indian pathology and diagnostic labs. It covers patient registration, GST & UPI billing, test catalog, sample tracking, result entry, NABL-ready reports, analyzer (LIS) integration, accounts, B2B and home collection in one Windows application.

Yes. SamLab is offline-first — registration, billing, result entry and reports keep working without internet and sync to the cloud when the connection returns, with up to 7 days of offline grace. This avoids the downtime pure-cloud lab software suffers on patchy connections.

SamLab includes a NABL-ready report designer with reference ranges, units, methods and interpretations, plus barcoded sample traceability, IQC and audit logs — the software foundation labs need for NABL accreditation.

Yes. SamLab connects to lab analyzers over serial/Ethernet and pulls results automatically with internal quality control (IQC), removing manual result entry.

SamLab uses one-time pricing. Express is ₹3,000 one-time (1 desktop OR web, 3 seats) with a ₹1,500/year AMC. Pro is ₹10,000 one-time (2 desktops, 5 seats, Desktop + Web + Android) with ₹3,000-4,000/year AMC and adds LIS analyzer integration, accounting, referral payouts and cloud sync. Executive is ₹15,000 one-time (5 desktops, 10 seats) and adds multi-branch and cloud backup. Enterprise is custom-quoted. LIS analyzer activation is an additional ₹5,000 per analyzer. Every plan includes a 7-day free trial.

Existing SamLab Cloud customers have been migrated to SamLab Express (Web edition) automatically. All your features remain - patients, billing, result entry, reports, cloud backup - and you continue to access your lab at the same URL. No action is needed. If you would like to upgrade to Pro for LIS analyzer integration or Executive for multi-branch, contact sales at support@samlab.in.

Yes — every SamLab plan includes a 7-day free trial with no card required. You can also book a 20-minute demo to see it run your own workflow.

Yes. SamLab has keyboard-fast billing with GST-compliant invoices, packages, discounts and UPI, flowing straight into accounts, expenses and MIS reports.

SamLab is a Windows desktop application. After purchase, our team sends your licence key and installer.

Yes — the Enterprise tier supports multi-branch operations, B2B/outsourcing portals and cloud sync across machines and branches.