Licence & AMC Billing Policy

SamLab Express, Pro and Executive are one-time licence purchases — you pay once at checkout for the licence, and your first year of AMC is included in that price. There is no recurring subscription and no automatic payment mandate: we do not store your card or auto-charge it. Every payment is a one-off charge you confirm yourself, processed through our payment provider, Razorpay.

• From year 2 onward, an annual AMC keeps your licence updated and supported. The AMC amount for each plan is shown on the pricing page.
• AMC is renewed manually each year — we remind you before expiry and you choose to renew. We never auto-charge a saved card.
• Optional add-ons (e.g. LIS analyzer activations, the Android edition) are priced separately and shown before you confirm.

All prices are shown on the pricing page before you confirm. The amount charged is the one-time licence fee (and any add-ons you select). The first year of AMC is included at no cost and is not part of that charge — AMC becomes payable only at your first renewal, one year after your licence is issued. Prices will not change for a purchase you have already completed. Taxes, if applicable, are handled as required by law.

SamLab is offline-first, so the desktop app keeps running through a built-in grace period if your AMC isn’t renewed on time. If the AMC is not renewed, you keep using your installed version but stop receiving updates and priority support until you renew, which you can do at any time.

Because there is no auto-renewal or saved-card mandate, there is nothing to cancel — you simply choose whether to renew your AMC each year. For a licence change, transfer or refund, contact us at support@samlab.in or from your account page. See our Cancellation Policy for details.

Refunds are governed by our Refund Policy. In particular, if a payment succeeds but a licence cannot be issued, the charge is refunded automatically.

SamLab
Kota, Rajasthan, India
Email: support@samlab.in · Phone: +91 98284 00519